Public Risk Management

Christopher Mandel is the Director at Sedgwick Institute and a former President of the Risk and Insurance Management Society. 2004 Risk Manager of the Year, Christopher has a commanding experience in the field and a resume too long to list out. He is here to put claims management into a new perspective, describing the new claim strategies that have emerged recently. Claims management processes took a significant directional shift in recent times. Rather than unduly generating bad blood between the parties, claimants have become customers, deserving and worthy of our empathy. The focus of these processes has turned towards recovery and finding the best possible resolution in the shortest time period possible. The goal has become to get the injured worker back to work as quickly as possible, to the mutual benefit of both parties.