Foundr Magazine Podcast | Learn From Successful Founders & Proven Entrepreneurs, The Ultimate Startup Podcast For Business

Sandra Oh Lin walked away from running eBay's fashion business in 2011 to pack craft boxes in her garage. She raised just $11 million in total - and never needed another dollar. KiwiCo has now shipped over 50 million crates, crossed $1 billion in lifetime revenue, runs profitably since 2016, and operates with a team of under 150. The standard DTC playbook says outsource fulfillment, buy every customer with paid ads, and burn cash until you exit. Sandra broke all three rules and built one of the most capital-efficient consumer subscription businesses ever created. In this interview, the founder and CEO of KiwiCo breaks down the two-word churn survey answer that unlocked profitability, why she's run her own warehouse for 14 years instead of using a 3PL, and how 70% of her traffic costs almost nothing. What you'll learn in this interview: • How she went from 19 crates taking five people all day - to 50 million shipped • Why she ran her own warehouse for 14 years instead of outsourcing - and why it crushed co