Sson : Shared Services & Outsourcing Network

In this episode of SSO Next, hosted by Sally Fletcher, Global Managing Editor at SSON, we continue the conversation on one of today's most pressing leadership topics: AI in the enterprise. This episode turns the spotlight to the C-suite and explores what it truly means to lead in an AI-driven world. Our guest, Ansgar Thiessen, Head of Global Central Operations at Swiss Re Corporate Solutions, discusses how artificial intelligence is transforming the skills, mindsets, and expectations of future leaders. Exploring how the rapid pace of innovation is altering decision-making and strategic planning, how organizations can handle change fatigue during ongoing digital transformation, and what effective AI leadership looks like in practice. Drawing on his hands-on experience implementing AI within Swiss Re GBS, Ansgar shares real-world insights into scaling digital, data, and GBS capabilities across a global operation. A must-listen for executives and shared services leaders navigating the realities of AI, transforma