Curated Experience
#55: Is Empathy a skill or an Emotion (With Bob Furniss)
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:16:54
- More information
Informações:
Synopsis
Effort vs Delight Is effort sexy? Is empathy a skill or an Emotion What happens when you have to show empathy 27 times in a row What happens when the company sucks but the agents are good. Favorite customer survey question @bobfurniss
