Curated Experience
#75 - The only five metrics you need in your contact center
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:32:04
- More information
Informações:
Synopsis
How many metric should you have? Should it be uniform across roles Not every metrics belongs on a scorecard Should you vary the weighting by role? What are the five metrics? CSAT First Contact resolution Tune in to hear the other 3 Follow Bob on linkedin and twitter
