Salestuners: B2b Sales Training And Coaching From Prospecting To Negotiation And Closing

103: Hector Garza | Building Clarity of Conversation into Client Relationships

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Synopsis

Takeaways Give Your Prospect What they Need: Notice, I did not say “give your prospect what they want,” there is a difference. No longer are salespeople the gatekeeper to information. It is our job to facilitate the best buying experience we can for prospects. In that mutual exchange, it’s important to listen to your buyer and decipher the difference between what they need and what they want. Are they asking to see certain features? Guess what? They’ve probably done their homework and need to see that to determine if they want to engage in a full sales cycle with you. Forcing your process on them to start from the beginning could kill a real opportunity. Evangelize What You’re Great At: I don’t believe it’s possible for a product or service to be the best in literally every category. Yet, every day I hear reps talking about how they’re the best this and best that. Although you may not think so, I assure you this is a turn off to prospective buyers. That said, I absolutely want you to tell the world about th