Mgma Small Talk

In this episode of the MGMA Member Spotlight podcast host Daniel Williams is joined by Jason Raidbard and Ken Chin to discuss humanizing healthcare through culture, empathy and technology. Jason and Ken share lessons from their careers in healthcare leadership and strategies for improving engagement. Summary:Jason and Ken discuss their journeys in healthcare administration and how they met through their involvement with MGMA. They rose through the ranks to leadership positions overseeing large departments. Jason shares how he started in local government but found his calling in healthcare. Ken details his path from medical assistant to administrator. They emphasize the importance of treating employees with respect through genuine communication and flexibility.Key Takeaways:- Treat all employees, including leadership, with respect through genuine two-way communication- Normalize conversations around mental health and make wellness resources accessible to destigmatize issues - Foster diversity among staff to be