Dan O'connor's Communication Skills Training Podcast

In that moment between event and response, when we recognize something as a situation that can have significant consequences in our professional future. Those are the moments where before we speak, we want to stop and have something to reference in terms of, all right, who am I? Why am I here? What do I want? Because what most people do is when we are in a difficult situation or something, that's an emotionally charged situation. It's stressful for some reason. And stressful situations aren't bad. It just signals. Okay, this is going to call for me to dig a little bit deeper. When we find ourselves in those situations, most people think at that moment, OK, what do I want here? And what's in the brain starts to come out of the mouth? That's a huge mistake. Because during those moments when we are emotionally charged, we become drugged and start to think crazy things, and we start to think we are people that we are not. We all know what that's like when we are in our personal relationships when we find oursel