Trial Lawyer Nation

143 - Malorie Peacock - Employees Can’t Read Minds: Michael and Malorie on Law Firm Training

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Synopsis

Lawyers constantly receive training in the form of CLE. However, training staff members in the day-to-day running of a law office is no less important to a successful practice. Nobody comes into a law firm knowing everything. Ongoing reminders and documented procedures are needed for employees to learn new things, retain information, and correct mistakes. On this episode of Trial Lawyer Nation, host Michael Cowen speaks with his fellow partner and trial attorney Malorie Peacock about how, why, and when to train employees at every level of the firm, from clerks and receptionists to paralegals and litigators.  Tune in to hear Michael and Malorie discuss their approach to training at Cowen Rodriguez Peacock and lessons they’ve learned through years of training “trial and error”. Every office trains differently, but as they point out, there are some starting points and areas of emphasis that can help every firm implement a training program that is mission-focused and effective.  Featured