Empowered Patient Podcast

Dr. Mark Lomax, CEO of PEP Health, a new way to listen to the patient's voice. PEP, the Patient Experience Platform, collects and analyzes patient comments from various digital platforms to gain insights into the quality of care provided by healthcare organizations. Using AI to interpret and understand the sentiment of the comments, the company is providing real-time data that can help organizations make better management decisions and improve patient care.  The technology can also be used for risk management and early detection of problems within healthcare facilities to improve patient safety and outcomes. Mark explains, "We've got a few arms to it, but the fundamental part of what we do is collect all the comments that patients might post anywhere on the digital landscape from social media, online review sites, doctor review platform sites. We aggregate it all together and then make sense of it so that we can listen to a whole population. We listen to the whole US, and every location, every hospital, and