Cues Podcast

Resilience is “about being tough, but it’s also about being flexible, and truly resilient leaders know when to be which,” Heather McKissick, I-CUDE, says in the latest episode of the CUES Podcast. McKissick is the CEO of CUES.The decision about when to be tough and when to be flexible, McKissick explains, “depends on the forces that we are up against—because some things you can predict because of wisdom or history or experience, and other things are unpredictable. And there are times when you have no choice but to work with what you’ve got in order to withstand and … keep moving forward.”Being able to be agile, being able to forecast situations and “respond and test and pivot and change and not hold steadfast” to legacy policies or procedures is important, she says, “because if we hold too strongly to those things, we may get left behind.”“Some organizations that don’t have that same kind of spirit of experimentation or transformation when it comes to how they serve their members and experience lag, … attriti