Cues Podcast

Erica Taylor says her best advice for credit unions on how to best further their DEI journeys is to listen, really listen, to staff and their communities. “Start with listening and truly listening to hear..., listening to understand people,” says Taylor, VP/communications and community relations for $20 billion Golden 1 Credit Union, headquartered in Sacramento, California. “It’s powerful stuff. It builds trust. It empowers everyone that is listened to. … It’s good all around.”Like all credit unions, Golden 1 CU was founded on ideas of equity and helping one another. More recently, the organization has formalized its DEI journey, starting with assessments of staff and leadership to really listen to what credit union team members had to say about their sense of workplace belonging. “We know that diversity of backgrounds, experiences, perspectives, life makes us a stronger credit union and really makes us a stronger community,” explains Taylor, a CUES member, in the show. “That’s something that’s been a big par