Empowered Patient Podcast

John Erwin, CEO of Carenet Health, discusses their recent survey of patients and providers covered by commercial insurance companies or the government programs Medicare and Medicaid.  While there is growing interest in using conversational texting and other digital tools, patients still want to talk with a human. The report reveals that Medicare/Medicaid members are more satisfied with their health plans than those covered by commercial plans, suggesting these plans can learn from government programs to improve the patient experience.   John explains, "Predominantly, we focus on two areas. One is around virtual care, so 24 hours a day, we have clinical and non-clinical teams that help support members and patients with anything and everything, from a prescription refill to "Help me talk to my doctor." So, virtual care 24 hours a day is one core business." "Then the other one is reaching out to members and patients around activities that would make sense for them to do on their healthcare. For example, do you