Think Business With Jon Dwoskin

Daniel Erickson is the Founder and CEO of Viable, an AI analytics tool that enables businesses to instantly access and act on valuable insights from customer feedback, saving them hundreds of hours spent analyzing feedback. They launched in 2020, and have already raised $8.9M from high-profile investors such as Craft Ventures, whose notable exits include Tesla, Bird, and Airbnb, and Javelin Venture Partners, whose portfolio includes Mythical Games and SmartAsset—both of which have recently joined the unicorn club. As you know, many businesses collect data from a variety of sources, including help desk tickets, surveys, product reviews, internal customer notes, call transcripts, etc., and store it in various databases and formats. As a result, much of it goes unused. Viable changes this by allowing businesses to automatically aggregate, structure, and analyze all of their data, so they can understand what their customers are telling them and use this to better serve them. Daniel, an engineer by trade, co-fou