Customer Service Academy
143: Leading Digital Product Strategy and Transformation with Jonathon Hensley
- Author: Vários
- Narrator: Vários
- Publisher: Podcast
- Duration: 0:30:18
- More information
Informações:
Synopsis
In this episode, we welcome Jonathan Hensley into the studio from Emerge, a digital product consulting firm. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - CX is the cumulative effect of the interactions we have with a brand - Building a common language with stakeholders helps ensure you stay on the same page - Product roadmaps ensure alignment and shared priorities across the organization - This is your week to own Customer Experience and springboard into delivering amazing hospitality for your guests well into the future. It's time for the great service comeback! Visit http://6canons.com/ to invest in my latest virtual hospitality program. Learn more about Jonathon at: https://www.emergeagency.com/ Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer