Business Confidential Now With Hanna Hasl-kelchner

EXCELLENT CUSTOMER SERVICEIs excellent customer service dead?If you’ve ever been on hold for what feels like forever getting menu to death by dumb artificial intelligence or struggled to reach a knowledgeable person who actually answers the phone, can speak your language, pay attention to details, you might definitely think customer service is dead.But today’s guest, Mitche Graf, helps you discover how to deliver six-star service in a one-star world. What You’ll Discover About Excellent Customer Service (highlights & transcript):HIGHLIGHTSCLICK HERE FOR AUDIO TRANSCRIPT* How Covid has dumbed down excellent customer service expectations* How reducing friction in customer touch points contributes to excellent customer service* How social media influences our ideas about excellent customer service* Where businesses can begin to improve customer service* How to best respond to a negative online review about customer service* Most common mistakes businesses make in relying on technology to deliver ex