Cues Podcast

A decade before CUES member Dana DeFilippis, CCE, became CEO of Merck, Sharp & Dohme Federal Credit Union in Chalfont, Pennsylvania, she decided she wanted the job.Coming to credit unions from public accounting, DeFilippis prepared for the CEO role by adding leadership of the IT department to her duties as VP/finance of the $825 million institution, excelling at opportunities her CEO gave her to present to the board, attending CUES’ CEO Institute and earning her certified chief executive designation, and getting to know every part of the organization.Now CEO for two years, DeFilippis has leveraged the knowledge she gathered to help her use technology and teamwork to promote staff innovation and better serve members.“So, our ultimate goal is that we free up our employees’ time (from) doing mundane things, so that they can be more innovative; they can think about how things are being done and how do we, you know, continue to improve our processes, improve our products and services that we’re offering to our