Lean Blog Interviews

Ken Pilone on Transferring TPS & Lean to Areas Outside of Manufacturing, Including Policing and Healthcare

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Synopsis

Episode page with transcript and more Joining us for Episode #476 of the Lean Blog Interviews Podcast is Ken Pilone, who has more than 30 years experience in Organization Development in Government, Retail, Automotive, Distribution, and Aerospace. He recently retired from Providence Health & Services, working most recently as the Senior Manager of Business Process Engineering at Providence Health & Services — a role that encompassed internal Lean consulting, including executive coaching, lean training, leadership development, and all functions typical of a lean promotion or PI/CI function. He's now working as an independent coach. He spent nearly 20 years with Toyota as Lean consultant within the company as well as with suppliers, vendors, partners, and community groups. He a co-creator of the University of Toyota at the company HQ. He led the work to adapt the Toyota Production System to non-production environments (warehousing, supply chain, HQ administration depts., sales, product distribution, deal