Transformative Principal

In this episode, we’re bringing you a conversation from The Authority Podcast, part of the Be Podcast Network.  Today’s guest is international best-selling author and business leader Mark Miller, Vice President of High Performance Leadership for Chick-Fil-A.  Culture Rules: The Leader's Guide to Creating the Ultimate Competitive Advantage is Mark’s 11th book. He currently has over one million books in print in more than twenty-five languages. Ross and Mark discuss: 71% of U.S. leaders believe culture is their #1 most powerful tool to drive performance, but enhancing culture ranks low on their priority list — why the gap? First move: decide and declare what you're trying to create. Culture needs to be explicit.  The 3 Culture Rules: Aspire, Amplify, Adapt What does culture mean to your customers? Microsoft CEO Satya Nadella wanted to shift the company from being “know-it-alls” to “learn-it-alls” — what did Mark learn while working on the book? The “magic circle” of game design and how it explains culture.  Wh