Looped In

The commission a buyer's agent earns is in the spotlight because of how they're set up. While the buyer's agent has a fiduciary responsibility to the homebuyer, their commissions is largely set by the homeseller before the property is listed on an agent-to-agent database known as the multiple listing service. Even though this is the setup, buyers' agents are required to work in the homebuyers' best interest, which means they should not steer buyers to one house or another just because of how much they'll be paid. However, phone calls recorded by the brokerage Rex seem to show real estate agents doing just that. Rex credits the calls with a Department of Justice suit against the National Association of Realtors. Jack Ryan, Rex's chief executive, talks about what life is like for a brokerage that decides to circumvent the traditional commission structure by staying off the multiple listing service and what he believes will change as a result of the suit. Connect with Rebecca Schuetz. READ: Houston real estate