Government Matters

Bipartisan Commission on Biodefense Ambika Bumb, deputy executive director of the Bipartisan Commission on Biodefense, discusses the current landscape of biological threats, government pandemic preparedness efforts and her organization’s recommendations   Mission of Veterans Experience Office Barbara Morton, deputy chief veterans experience officer at the Department of Veterans Affairs, discusses how her office has transformed customer experience for veterans since it was established in 2015   Improving federal customer experience and service Martha Dorris, former deputy associate administrator for GSA’s Office of Citizen Services, discusses government agencies’ progress on implementing the president’s customer experience executive order and the most important factors for successSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.