Grow My Revenue Business Cast

Jay Baer of Convince and Convert and 5-time best-selling author joins us to talk about how to successfully negotiate the changing landscape of customer service, how to hug your haters and what to do if your company's customer service is lagging behind on social media today. Discover more at the Grow My Revenue Business Cast at http://www.growmyrevenue.com/business-cast/ Episode Overview Jay joins us to talk about how to successfully negotiate the changing landscape of customer service, why the customer isn’t always right and what to do if your company’s customer service is lagging behind on social media today. The first thing to understand is that the world of customer service has changed in a big way. Up until 10 years ago customer service was done in private: people called and wrote in with complaints. But today customer service is a spectator sport: more and more of it is happening online for all the world to see on social media, rating and review sites and discussion forums. And Jay says that can work