Rethink Retail

In this episode, Gabriella Bock sits down with Tal Rotman and Kunal Puri to discuss the increasingly complex customer journey and why retailers today should shift their focus on creating human-centric experiences both in-store and online. About the guests: Tal Rotman is the Vice President of Partnerships and Alliances at Namogoo. Kunal Puri is the Vice President and Head of Customer Success at Infosys Equinox. Namogoo offers eCommerce brands a Digital Journey Continuity Platform that automatically compiles data on consumer behavior, website, product, device and environment so you can easily analyze each customer’s unique journey. Infosys Equinox helps leading enterprises provide memorable and human-centric omnichannel shopping experiences with their end-to-end digital commerce and marketing platform. They serve as a headless, cloud native microservices based commerce platform that allows retailers to engage with consumers whenever, wherever they want, irrespective of the channel of engagement. Register fo

This episode of the RETHINK Retail Podcast with recorded live at Shoptalk Europe on June 8th, 2022. Host Gabriella Bock sits down with Megan Maley, general manager for the UK, Benelux and Ireland at Zalando, one of Europe's leading fashion platform offering a broad assortment from over 5800 international brands across 25 countries During their conversation, Megan shared her journey to Zalando after 16 years at Nike and revealed tips for managing operations in vastly different regions. Megan also spoke about Zalando’s Style Creator program and why is it so important to find region influencers, as well as Zalando’s commitment to second-hand fashion and how the retailer is making second-hand clothing more accessible If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

This episode of the RETHINK Retail Podcast with recorded live at Shoptalk Europe on June 8th, 2022. This episode features RETHINK Retail Top Retail Influencer Haixia Yu as our host and Roland Palmer, general manager for the UK, Belgium, Netherlands, and Nordics at Alibaba Group. During their conversation, Haixia and Roland discuss livestreaming trends as well as how European brands can unlock the China export opportunity. Roland also shares some great advice on how others can execute strategies on a global level in today's complex and omni-channel landscape. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

This episode of the RETHINK Retail Podcast was recorded live at Shoptalk Europe. On June 8, 2022, Nicky De Simone, Vice President of Enterprise Marketing, Data and Creative Studios for the Estee Lauder Companies UK & Ireland, stopped by the RETHINK Retail podcast booth to chat with host Gabriella Bock ahead of her session at the show. During the conversation, Nicky and Gabriella spoke about omnichannel and the role of stores, the power of social media and how the Estee Lauder Companies is leveraging social commerce. Nicky also shared how she lets creativity shine in her role at the company. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

This episode of the RETHINK Retail Podcast was recorded live at Shoptalk Europe. On June 8, 2022, Parag M. Parekh, co-Chief Digital Officer at Ingka Group, the largest IKEA franchisee, stopped by the RETHINK Retail podcast booth to chat with host Gabriella Bock about IKEA's rapid digital transformation since the COVID-19 pandemic as well as why "being good is good business." If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

In this episode of the RETHINK Retail podcast, host Julia Hare sits down with The Vitamin Shoppe CEO Sharon Leite. During their conversation, Sharon shares stories from her recent appearance on Undercover Boss and reveals some pretty interesting findings from The Vitamin Shoppe's 2022 Health and Wellness Trend Report. Julia and Sharon also discuss TikTok and how businesses can best prepare for viral social media trends. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Host: Julia Hare Produced by Gabriella Bock

Host Melissa Minkow sits down with Bridget Dolan, Global Managing Director of Shopping Partnerships at Youtube. During their conversation Bridget shares her journey to Youtube after spending 20+ at Sephora and dives deep into how she is helping bring Youtube's shopping vision to life for retailers and brands. About the guest: Bridget Dolan is the Global Managing Director of Shopping Partnerships at Youtube where she has rolled out shoppable videos and live shopping on the platform, while spearheading exciting new partnerships with retailers and brands such as Target, Walmart, Samsung and Sephora. About the host: Melissa Minkow is a RETHINK Retail Top Retail Influencer and the Director of Retail Strategy at Digital Consultancy, CI&T. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Host: Melissa Minkow Produced by Gabriella Bock

CBRE Vice President and CRE Fast Five Host Karly Iacono is here to share good news for retail! According to Karly, we have flipped the script of brick-and-mortar doom and gloom, and are seeing double the number of announced store openings vs closings for 2022. On this episode, we discuss all things retail real estate including consumer trends, BOPIS and how migration during the pandemic has impacted the markets, as well as Karly's predictions for where is real estate headed in the near and long term. About the guest: Karly Iacono is a Senior Vice President in CBRE’s Capital Markets, Investment Properties group and the host of the widely followed commercial real estate video series CRE Fast Five, which offers a weekly overview of the most pressing topics in commercial real estate. Karly is also a senior advisor within the exclusive Net Lease Property group, comprising a national team of top level brokers located in major metropolitan areas across the United States that specialize in transacting single-ten

Hello RETHINK Retail listeners! Today we are celebrating our 200th podcast episode. Joining the show is our producer Gabriella Bock, Natalie Arana, our brand marketing manager and Paul Lewis, RETHINK Retail’s co-founder and managing director.   Join us as we reminisce on why we launched the show and how it set the foundation for RETHINK Retail as an entity. We also answer your audience-submitted questions and play a few rounds of "who said it" with quotes of guests pasts.  If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts.

On this episode of the RETHINK Retail Podcast we are joined by guest Oliver Brunschwiler. Oliver is a board member and former Lead Link of FREITAG, a global brand that creates one-off bags and accessories made from used truck tarps and fully compostable textiles. We discuss the story behind the FREITAG brand, the similarities between snowboarding and business leadership, and how the pandemic reframed the future of sustainable retail. About the guest: Oliver Brunschwiler first joined FREITAG in 2014 as the company’s Head of Brand before becoming CEO in 2018. By the end of 2021, he decided to distribute most operational roles into a leadership collective, fostering inclusive, organizational progress to focus on his long term mission and strategic projects: enabling the brand‘s potential, unlocking sustainable growth and designing its circular business model transformation. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple P

The Metaverse certainly seems to be on everybody’s mind this year but, so far, everyone we’ve spoke to seems to have a different definition of what the Metaverse actually is. On this episode, we go straight to the source as Julia Hare sits down with Eva Press, vice president of the global business group at Meta. During their conversation, Eva reveals how social commerce has evolved during her time at Meta, the role technology will play in tomorrow's retail landscape, and delivers the scoop on what retail will look like in the Metaverse. About Eva Press: Eva is vice president of the global business group at Meta, where she leads Meta’s sales and account teams in the US for the Retail, Consumer Packaged Goods and Health verticals. Eva and her teams focus on partnering with large, complex, traditional advertisers to navigate the disruptions shaping the marketing landscape. Before joining Facebook, Eva spent ten years in Brand Management at Kraft Foods, leading such iconic brands as Planters Nuts and Oreo C

Hello and welcome back to the RETHINK Retail Podcast. On today’s episode we are revisiting a discussion from the RETHINK Retail archives. Recorded in November 2019, Julia Hare sits down with Alexander Genov, head of customer experience research at Zappos. A pioneer in human-centric experience, Zappos differentiates itself through its top-tier customer service—a strategy that Genov says helps the brand create a lasting emotional connection with its customers, which in turn, results in customers who are extremely loyal to the brand. Now of course, a lot has changed since we recorded this episode in 2019, and as a result of the pandemic we are seeing many more brands adopt a human-centric approach to retailing, which is something Zappos has been doing for two decades. During their conversation, Julia and Alex explore Zappos’ exceptional customer service culture, the power of transparency and trust, and why it’s imperative that retailers get to know their customers at an individual level. Thanks for tuning

Host Gabriella Bock is joined by Leilani Han, executive director of commerce at Wirecutter, a New York Times-owned product review publication that attracts an average of 12 million readers a month. During their conversation, Leilani discusses the evolution of affiliate marketing as well as how Wirecutter tests products, identifies strategic partnerships and earns the trust of its readers.  About Leilani Han: In her role at Wirecutter, Leilani is focused on driving strategy for affiliate revenue, licensing, programmatic and other strategic partnerships.  During her tenure, she has diversified direct partnerships with dozens of brands and strengthened existing core partnerships, while overseeing the success of deal and tentpole events in conjunction with other Wirecutter leaders. This work has helped the product-recommendation company significantly grow affiliate revenue year over year.  Leilani has over 15 years of experience, beginning her career at Nielsen's online division before pivoting to focus on aff

In this episode, host Gabriella Bock catches up with Marie Driscoll, Coresight Research's Managing Director of Luxury and Retail, to discuss Marie's experience and observations from World Retail Congress where she moderated a panel on seizing opportunities within new markets and channels. Marie and Gabriella also discuss the state of retail, Gen Z and opportunities for luxury in the metaverse. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Gabriella Bock Produced by Gabriella Bock Edited by Chase Atherton

On this episode of the RETHINK Retail Podcast, Marni Schapiro, the Head of Global Advertising & Affiliate Partnerships at Afterpay, shares some interesting financial insights on Gen Z consumers and reveals why it's critical for retailers to seek new platforms to market and advertise themselves on. Prior to joining Afterpay, Marni built her career with editorial companies like Marie Claire and Cosmo and tech giants like Google and Snap. Afterpay is an alternative payments platform that allows consumers across Australia, New Zealand, Canada and the United States to shop and purchase products in 4 installments over 6 weeks. Afterpay is also available in France, Italy, Spain, and the UK where they’re known as Clearpay. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton

In this episode, host Carl Boutet sits down with guests Megan Lunde and Rasmus Hyltegard to discuss digital transformation and bust a few myths about customer data and marketing. They’ll also weigh in on a few recent digital transformation stories that have been making headlines in the news. Megan Lunde is a Solutions Consultant at Amperity, an Enterprise CDP trusted by the world’s most loved brands to accelerate their shift to first-party customer relationships. Amperity has revolutionized the way brands identify, understand, and connect with their customers by leveraging AI to deliver a comprehensive and actionable Customer 360. Rasmus Hyltegard is an AI & IoT Retail Lead at Avanade, where he leads a team that provides retail and consumer goods clients with actionable insights using data and AI specific technologies. Founded in 2000 by Accenture and Microsoft, Avanade is a leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Mic

In this episode of the RETHINK Retail Podcast, host Trevor Sumner sits down with Shrenik Sadalgi, director of research and development at Wayfair Next. During their conversation they discuss Shrenik’s professional journey to Wayfair and dive deep into fascinating topics like immersive technology, the Metaverse and the future of 3D search. Shrenik Sadalgi is an ideator, a futurist, a thinker-doer and a technologist. As head of Wayfair Next, he leads the exploration of far-future R&D for Wayfair where he and his team are pioneering the future of retail and home by leveraging emerging technologies and inventing new ones. Shrenik also won the Retail Innovator of the Year in 2019 and his work has been the recipient of Edison & Webby awards. Host info: In addition to being a RETHINK Retail Top Retail Influencer, Trevor is the CEO of Perch, a recognized leader in in-store Product Engagement Marketing, interactive retail displays and augmented reality. If you enjoyed this episode, please let us know by subscrib

In this episode, host Haixia Yu sits down with Better Choice Company’s EVP of Strategy Rob Sauermann, to discuss the company’s expansion into international markets and how the company considers factors like cultural nuances when entering a new market. Rob Sauermann is the Executive Vice President of Strategy at Better Choice Company, a rapidly growing pet health and wellness company that owns premium brands like Halo and Trudog. In his role, Rob is responsible for managing all international sales and distributor relationships and strategically oversees M&A, company partnerships, investor relations, special projects and human resources. In addition to being a RETHINK Retail Top Retail Influencer, Haixia Yu is a global business leader that built international teams from the US, China, India, and Japan to launch new businesses and products, including a cross-border eCommerce platform for one of the largest retailers in China. If you enjoyed this episode, please let us know by subscribing to our channel and

In this episode, host Julia Hare sits down with Parachute Home Founder and CEO Ariel Kaye. A rising star among the house and home category, Parachute Home makes premium quality home essentials rooted in minimalist décor, a neutral color palette, and natural materials. The brand, which is in a period of rapid growth, saw almost $150M in revenue in 2021, and is thriving through the power of social media and collaborations with sought-after artists and brands, like Madewell in 2020 and Crate & Barrel in 2021. In this episode, you'll hear Ariel's journey to founding the brand, insights on DTC, branding and influencer strategy, as well as what's next for the brand as it expands into physical stores. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Julia Hare Produced by Gabriella Bock Edited by Chase Atherton

At just 23-years-old, Jeremy Cai founded Italic, a revolutionary marketplace that offer consumers atelier-grade essentials from the same manufacturers as top brands with zero markups and logos. Named one of Fast Company’s Top 10 Most Innovative Retail Companies of 2021, Italic is quickly becoming a social media star and favorite among millennial consumers as it disrupts the premium and luxury retail sectors one label-free product at a time. In this episode guest host Nicole Leinbach and Italic Founder and CEO Jeremy Cai discuss his journey to founding Italic, his experience as a young entrepreneur and his vision for the future of the company. If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating us on Spotify and Apple Podcasts. - - - - - - Hosted by Nicole Leinbach Produced by Gabriella Bock Edited by Chase Atherton