People Skills: How To Assert Yourself, Listen To Others, And Resolve Conflicts

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Improve your personal and professional relationships instantly with this timeless guide to communication, listening skills, body language, and conflict resolution.

A wall of silent resentment shuts you off from someone you love....You listen to an argument in which neither party seems to hear the other....Your mind drifts to other matters when people talk to you....

People Skills is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these “roadblocks” damage relationships by increasing defensiveness, aggressiveness, or dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful emotionally charged situations.

People Skills will show you:

-How to get your needs met using simple assertion techniques

-How body language often speaks louder than words

-How to use silence as a valuable communication tool

-How to de-escalate family disputes, lovers' quarrels, and other heated arguments

Both thought-provoking and practical, People Skills is filled with workable ideas that you can use to improve your communication in meaningful ways, every day.


  • People Skills 01 Open

    Duration: 30s
  • People Skills 02 Preface

    Duration: 07min
  • People Skills 03 Part1 Intro

    Duration: 46s
  • People Skills 04 Ch1

    Duration: 28min
  • People Skills 05 Ch2

    Duration: 33min
  • People Skills 06 Part2 Ch3

    Duration: 54min
  • People Skills 07 Ch4

    Duration: 34min
  • People Skills 08 Ch5

    Duration: 37min
  • People Skills 09 Ch6

    Duration: 32min
  • People Skills 10 Ch7

    Duration: 58min
  • People Skills 11 Part3 Ch8

    Duration: 01h01min
  • People Skills 12 Ch9

    Duration: 52min
  • People Skills 13 Ch10

    Duration: 49min
  • People Skills 14 Ch11

    Duration: 01h09min
  • People Skills 15 Part4 Ch12

    Duration: 31min
  • People Skills 16 Ch13

    Duration: 44min
  • People Skills 17 Ch14

    Duration: 01h10min
  • People Skills 18 Ch15

    Duration: 47min
  • People Skills 19 Afterword

    Duration: 11min
  • People Skills 20 Close

    Duration: 41s