Voice Of Influence

Earlier this year, I had a great conversation with Colin Crowley and I’m excited to have him back on the show today to talk about the value of bringing your diverse experience and talents into your work. Colin is the VP of Customer Experience at Freshly, where he directs a two-hundred-person department across five locations in the United States and beyond. He specializes in building customer service departments from the ground up with a focus on scalability, infrastructure agility, technological innovation, and gold-standard quality and efficiency. Something you wouldn’t know from Colin’s professional biography is that he’s also a playwright and he brings that experience into his work at Freshly and this aspect left me feeling like I just had to have him back on the show. In this episode, Colin shares how customer experience really sits at the intersection of arts and operations, the importance of both strategy and empathy for customer experience, his personal experience becoming a playwright, how his self-dr

Kyle Gillette is an ACC certified coach, behavioral profiler, and author.  He’s been coaching for over 15 years, turning professional in just the last couple of years.  He focuses on helping his clients become more self-aware and unlocking the talent within.  He is the creator of the SAGE Mindset Podcast and The SAGE Mindset course. In this conversation, Kyle shares about the value of assessments and how you can come to such self-awareness through those assessments, how we can create processes to get small wins that would really help with challenging circumstances; especially when we have a goal that we were bound to get lots of rejections on the way to that goal, how to handle vulnerability, how to have a growth mindset even in the midst of challenging circumstances, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/154 Give and receive feedback t

Today we're extracting the key takeaways from the series we've done this summer about power dynamics and the abuse of power. We started this series because we recognized how important it was to directly address the unhealthy imbalance of power and unhealthy use of power. The first step is to be able to clearly recognize the abuse of power and then to stand up in the face of the abuse of power. In this episode, we're covering why all of this matters, how to know when we should step in, how to step in without causing additional pain, and so much more. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/153 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluence.net/deepimpact

Jason Kanz, Ph.D is a Neuropsychologist at the Marshfield Clinic in Eau Claire, Wisconsin where he lives with his wife and three children. Jason is the author of Soil of the Divine and Notes from the Upper Room: Lessons in Loving Like Jesus, as well as the editor of Living in the Larger Story: The Christian Psychology of Larry Crabb. Jason talks and writes about the concepts of wholeness, integration, and reconciliation through the lens of neuroscience, spirituality, and creativity. For many of us, there's always some sort of tension in our lives, whether in a relationship, in our own bodies, or frustration with things happening in the world around us. It also shows up as a sense within yourself that you know that you're not being truly authentic in every area of your life. If you have been experiencing these feelings, this conversation may help you shift your perspective with three questions that will help you to be a voice of influence that could help heal the great divides that we are currently encounter

Dr. Neal Schnoor is Chief of Staff to the President at California State University, Long Beach where he operates in various functions in support of meeting the mission of the University. Dr. Schnoor was also my Professor when I attended the University of Nebraska at Kearney and he taught me as a Music Education Major and in a leadership class. I still remember being in that class and being struck by his conviction about leadership and really calling us to be great leaders so when I started the Voice of Influence podcast, I really wanted to bring him on to share his voice. That was about three years ago and it was such a great conversation that when we decided to do this series on understanding power structures, I knew I wanted to talk to Dr. Schnoor again and have him share his perspective. In this episode, Neal discusses how checks and balances help to maintain healthy power structures within an organization, how to lead in a healthy way, what you can do as a leader to create a culture that supports your tea

Dr. Chuck DeGroat is Professor of Counseling and Christian Spirituality at Western Theological Seminary Holland MI, and Co-Founder and a Senior Fellow at Newbigin House of Studies, San Francisco. He is a licensed therapist, author, retreat leader, and spiritual director. Chuck has been married to Sara for 25 years and has two daughters. Chuck is also the author of the new book, When Narcissism Comes to Church: Healing Your Community From Emotional and Spiritual Abuse. Today we're tackling the subject of narcissism, the systems that allow it, and how to deal with it. This conversation is applicable to organizations of all kinds but we take a deeper look at how it shows up in churches specifically, and in organizations that have a similar structure and culture. I think you're going to find this to be an incredibly rich conversation. In this episode, Chuck shares how it feels to be on the other side of a narcissist, how to recognize the narcissistic bite, vulnerability versus fauxnerability, what happens when we

Roseanne Moore, my Voice of Influence colleague, is back on this episode to offer guidance on how you can be of help if you suspect that someone in your life is in an abusive relationship. In this episode, Rosanne shares why the place to begin is with yourself, how to create a safe space for the person you want to help to open up, what you need to keep in mind to empower a woman in this situation, how to support victims of abuse at different stages in their journey, and more. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/149 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluence.net/deepimpact

Jimmy Hinton is a full-time minister and safeguarding specialist with Godly Response to Abuse in the Christian Environment (GRACE) who researches deception techniques of child molesters and specializes in abuse in plain sight. In 2011, Jimmy's sister confided in him that she had been sexually abused when she was a young child by their father, a former Minister of 27 years. Jimmy and his mother reported his father to authorities, which resulted in his confession of 23 victims, and a conviction of 30-60 years for sex crimes against children. In this episode, Jimmy shares the story of how his sister confided in him that she was sexually abused their father, why he immediately went to the authorities, the fallout from that experience, three things that that can help you identify concerning behavior and potential abusers, how parents and organizations can be more proactive about protecting their kids, and so much more. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well

Debra Wingfield is an Author, Speaker, and Trainer for family abuse prevention and intervention treatment.  She practiced counseling for 25 years with domestic abuse victims, offenders, adults, and children from all types of dysfunctional family systems. She’s also provided family court advocacy since 1993 and would love to be able to train those within the court system about trauma. In this episode, Debra shares what the courts miss in cases of domestic abuse due to not being sufficiently trauma-informed, the societal impact that misconceptions about abuse can have, what it means for the rest of society if we don’t actually address these misconceptions and have the correct understanding about trauma, the difference between parenting with coercive control and parenting in a healthy way, and so much more. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/147

Naghmeh Panahi is a speaker, a Bible teacher, and an executive director for the TAF Foundation; an organization that helps abused women escape and recover religiously motivated violence, both in the form of domestic violence and in the form of religious persecution. Naghmeh made national news when she publicly advocated for the release of her then-husband and pastor at the time, Saeed Abedini, who was imprisoned in Iran for his Christian faith. Unfortunately, her story is not an easy one to hear because it turns out that she was in an abusive marriage, and eventually they got divorced. In this episode, Naghmeh shares her story, the complexities that go with what it’s like to be in a situation of oppression, the complex reasons why it’s so hard to get out, the importance of siding with the oppressed instead of staying silent, and her advice on being a voice of influence in a diverse setting. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.v

My Voice of Influence colleague, Rosanne Moore, is back on the show for part two of our series on breaking down destructive myths surrounding coercive control and abuse of power. In part one, we went over the first seven myths and, in this episode, we’ll be going over the next seven. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/145 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluence.net/deepimpact

Last week, we brought you part one of a two-part series about the myths around abuse and coercive control. We had originally planned to release the second part of that series this week, however, we decided that given the events of the past few weeks, in particular, how things really escalated this week around the issues of racial injustice, we decided instead to release this interview with Lucretia Berry. Lucretia is the creator of Brownicity, an anti-race/ism curriculum specialist, a writer for in(Courage).me, the author of What LIES Between Us Journal & Guide: Fostering First Steps Toward Racial Healing, a TED Talker, and a Senior Consultant for The American Dream Game. She received her Ph.D. in Education (Curriculum & Instruction) from Iowa State University. In this episode, Lucretia shares why she created Brownicity and how it helps those at the beginning of their anti-racism journey, how the protests are about more than the recent deaths of George Floyd, Ahmaud Arbery, and Breonna Taylor, how rac

It can be hard to know what to say in a conversation about race, but if you're vulnerable and share how you are learning about the world, other people's perspectives, and your own latent bias, it will help others to be more open to that kind of change, themselves.   

My Voice of Influence colleague, Rosanne Moore, is back on the show to break down destructive myths surrounding coercive control and abuse of power. We’ve broken fourteen myths into two groups that will be split between this episode and the next. In this episode, Rosanne shares what the dynamics of an abuse of power and coercive control, the importance of understanding the myths around abuse of power and coercive control, the truth behind the seven myths below. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/143 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluence.net/deepimpact

Natasha Sistrunk Robinson is the President of T3 Leadership Solutions, Inc., where she provides customized executive leadership coaching, consulting, and mentoring services. Natasha is an author and sought-after international speaker with more than 20 years of leadership experience in the military, federal government, academic, and nonprofit sectors.  She is the Visionary Founder of the nonprofit, Leadership LINKS, Inc. and the Host of A Sojouner’s Truth podcast. In this episode, Natasha and I discuss her expertise in mentorship in context of church, gender, and racial and ethnic diversity. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/142 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www.voiceofinfluence.net/deepimpact

Bill Flynn is the author of Further, Faster: The Vital Few Steps that take the Guesswork out of Growth and we had a really interesting conversation about building a business and what the characteristics are of somebody who builds a business that endures. Obviously, there’s a lot going on that we need to endure through right now. Even if you don’t have a business yourself and you’re listening as a leader who wants to have influence, there’s a lot in this episode for you. In this conversation, Bill and I discussed his book, how to go from being sucked into those moments where you’re constantly putting out fires to being able to relax and plan for the future, how leading as a human being creates trust, how your response as a leader right now can impact your future success, and more!  Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/141 Give and receive feedba

Today, I’m genuinely excited to introduce to Aaron Wenburg and, no, it’s not a coincidence that we have the same last name. Aaron is, in fact, my awesome husband. He also happens to be a Physical Therapist, the Co-Owner of Sandhills Physical Therapy and Sports Rehab clinics, and a loving father. In this episode, we talk about why Aaron became a Physical Therapist, how what he does is a good mix of business and caring for people, some of the struggles he experienced along the way, how he overcame those struggles, how he knows when it’s time to have a difficult conversation with his team, the precautions his clinics are taking as they keep their doors open during the current health crisis, and more! Aaron’s story is one of resilience and an example of what it means to show grit and keep moving forward when things are difficult. I know I may be a little biased with this one, but I really think you’re going to find this an inspiring episode. Learn about how our Team Performance System and Personal Brand Strategy

Lia Valencia Key was raised in an impoverished Philadelphia neighborhood, and even lived in a homeless shelter with her mom, sister, and her brother in one room that she says is about the size of a broom closet. When Lia was on the podcast two and a half years ago, she was just starting to share her story and just starting to really get back out there.  And in the last two and a half years, she has done some amazing things.  Her amazing jewelry has been worn on-air by Robin Roberts of Good Morning America, she’s been interviewed by Mel Robbins and her jewelry has been featured on QVC. Lia would like to develop a keynote that she could give, and she and I have been in conversation about this. So, what’s you’re going to hear today is a little bit of strategic planning as we look at how we can bring the audience to a point where they’re really internalizing her message for themselves and where there’s an actual transformation that can take place in the people in the audience. Learn about how our Team Performance

Colin Crowley is the VP of Customer Experience at Freshly, where he directs a two-hundred-person department across five locations in the United States and beyond. He specializes in building customer service departments from the ground up with a focus on scalability, infrastructure agility, technological innovation, and gold-standard quality and efficiency. In this conversation, Colin shares the five key pillars of customer support that Freshly adopted, their cross-functional communication and how they involve customer service agents into their strategic process, how a voice of influence needs to have a good sense of the on the ground reality as well the strategic big picture, and more. Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at  www.voiceofinfluence.net   Read the transcript here:   https://www.voiceofinfluence.net/138 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here:  www

Dr. Nashater Deu Solheim is the author of the new book, The Leadership PIN Code. As a former forensic psychologist with clinical research in the neuropsychology of criminal minds, she developed a deep interest in effective learning strategies for lasting success. Now, as an expert negotiator who studied at the Program On Negotiations at Harvard Law School, Dr. Solheim has combined her experience as an executive leader in international private companies and government ministries to present The Leadership PIN Code – the definitive guide for helping business leaders secure influence and impactful results. In this conversation, you’ll hear more about Dr. Solheim’s interesting experience as a clinical psychologist working with incarcerated offenders and then later with people who were exhibiting PTSD symptoms in warzones, the outline and explanation of her framework for The Leadership PIN Code, what it’s like to lead through this difficult time, and how you can use and understand the typical response to sudden cha